Capital Installations FAQs

Core Service

What does your $99 standard TV installation include?

A standard installation includes securely mounting your TV on a typical drywall surface, attaching a customer-provided mount, basic hookup to existing components, and ensuring the TV is level, centered, and fully functional. The work area is cleaned before departure.

What is considered a “non-standard” installation?

Non-standard installs include mounting over a fireplace, full-motion mounts, mounting on brick/stone/paneling, flush “Frame” installs, and in-wall wire concealment. These require additional labor and are priced accordingly.

Do you provide the TV mount and accessories?

Yes. High-quality, field-tested mounts are available at discounted pricing. HDMI cables and other accessories can also be provided if needed.

Can you hide the wires in the wall?

Yes, in-wall wire concealment is available as an upgrade. This creates a clean, professional look, though feasibility depends on wall construction.

Trust & Credibility

Why should I choose you over big-box installers?

You receive the same (or better) level of expertise as national retailers—without the inflated pricing. With over 25 years of experience and thousands of installs completed personally, you’re working directly with a seasoned professional, not a subcontractor.

Are you insured?

Yes, all work is fully insured for your peace of mind.

Do you guarantee your work?

Absolutely. Every installation comes with a 100% satisfaction guarantee. If you’re not happy, it will be made right.

Who will actually perform the installation?

All work is completed personally by the owner—no subcontractors or inexperienced technicians.

Scheduling & Process

How soon can I get my TV installed?

In many cases, same-day service is available. Otherwise, installations are typically completed within 24–48 hours.

How long does a typical installation take?

Most standard installations take about 1–2 hours, depending on complexity and setup.

Do I need to be home during the installation?

Yes, it’s recommended so placement, height, and setup preferences can be confirmed before and during the installation.

Pricing & Value

Do you really beat competitor pricing?

Yes. If you have a written estimate from a competitor, it will be matched or beaten.

Are there any hidden fees?

No. All costs are clearly explained upfront before any work begins.

Do you offer discounts for multiple TVs?

Yes, significant discounts are available when installing multiple TVs during the same visit.

Preparation

Do I need to purchase anything before the installation?

You’ll need a compatible TV mount unless purchasing one through the service. HDMI cables are also required for connected devices.

Should I schedule installation before my cable or satellite appointment?

Yes. It’s best to have your TV mounted and ready so the provider can properly connect and test their equipment.

Safety & Quality

How do I know my TV will be securely mounted?

Professional-grade hardware and proven mounting techniques are used to ensure your TV is safely and securely installed.

Can you mount TVs on any type of wall?

Most surfaces are supported, including drywall, brick, and stone. Each situation is evaluated to ensure a safe installation.

Objection & Handling

Why shouldn’t I hire a cheaper installer or handyman?

Lower-cost installers often cut corners on hardware, safety, or technique. Improper installation can lead to damage or even your TV falling. Professional installation ensures long-term reliability and peace of mind.

Is mounting a TV really that complicated?

Yes—proper mounting involves locating studs, ensuring structural support, managing cables, and achieving precise placement. It’s not the same as hanging a picture.

Customer Service

Do you offer free estimates or consultations?

Yes, free no-obligation consultations are available by phone or text.

What happens during the consultation?

You’ll receive expert advice, a clear explanation of the process, and transparent pricing based on your specific setup.

Capital Installations